FAQ

1. What kinds of products can I find at Aka Miniverse?

Aka Miniverse offers artisan keycaps, 3D-printed keyboard accessories and displays, stickers, acrylic goods, original character merchandise, custom commissions, and officially authorized guest artist products.

Each product listing explains whether the item is handmade, 3D printed, manufactured from original artwork, or created by a guest artist.

2. Are all Aka Miniverse products handmade?

Many of our artisan keycaps and customized pieces are individually sculpted, cast, painted, assembled, or finished by hand.

Our 3D-printed products are designed and printed by Aka. Stickers, acrylic goods, pins, and some guest artist products may be professionally manufactured using original or officially authorized artwork.

Please check each product description for its specific production method.

3. Will your artisan keycaps fit my keyboard?

Most of our artisan keycaps are designed for mechanical keyboard switches with an MX-style cross-shaped stem, unless another stem type is stated in the listing.

They usually do not fit laptop keyboards, membrane keyboards, scissor-switch keyboards, or some low-profile mechanical keyboards. Please check your switch type and the compatibility information before purchasing.

4. Why might my handmade item look slightly different from the photos?

Every handmade item is individually created, so small differences in painting, color blending, texture, surface finish, mold lines, or tiny bubbles may occur.

These natural variations make each piece unique and are not considered defects unless they significantly affect the product’s appearance or function.

5. Why do 3D-printed products have visible lines or small marks?

Layer lines, small seams, slight support marks, and minor surface variations are normal characteristics of FDM 3D printing.

Gradient, silk, wood-style, glow, and multicolor filaments may also produce different color placements in every print, making each item slightly unique.

6. How long will it take to prepare my order?

Processing time depends on the type of product.

Ready-to-ship items are prepared more quickly, while handmade, made-to-order, personalized, or commissioned items require additional production time. The estimated processing time is shown in each product listing.

Processing time is separate from the carrier’s shipping time.

7. Do you accept custom orders?

Custom commission availability is limited and may open or close depending on Aka’s production schedule.

Available commissions may include custom artisan keycaps, color variations, engineering-style 3D models, customized prints, or other approved projects. Please visit our Custom Commissions page for current availability and submission instructions.

8. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible and include your order number, a description of the problem, and clear photographs of the product and packaging.

Depending on the situation, we may offer troubleshooting, a replacement part, a replacement item, store credit, or a refund. Please keep the item and packaging until we have reviewed the issue.

9. Do you accept returns or exchanges?

Eligible return requests must be submitted within the period stated in our Refund Policy. Returned items must generally be unused, uninstalled, and in their original condition and packaging.

Customized, personalized, commissioned, made-to-order, clearance, and final-sale products are normally not returnable unless they arrive damaged, defective, or incorrect.

10. Are guest artist products officially authorized?

Yes. Products in our Guest Artists collection are created by independent artists and sold with their authorization.

The original artist is credited in the product listing, and purchasing from the collection supports both the guest artist and Aka Miniverse.

11. Do keycaps include a switch or keyboard?

When purchasing a keycap, keyboards, switches, keycap pullers, fidgets, and display accessories are not included unless the product listing specifically says they are included.

Any purchase contains a keycap and is over $35, a keycap puller will be gifted. Any purchase contains a keycap and is over $50, a single-switch key fidget will be gifted in addition to a keycap puller.

Products shown together in photographs may be used for demonstration or display purposes only.

12. How should I care for my artisan keycap?

Remove the keycap gently with a proper keycap puller and clean it using a soft, dry or slightly damp cloth.

Avoid soaking, scrubbing, dishwashers, alcohol, acetone, abrasive cleaners, prolonged direct sunlight, and high heat. Handmade keycaps should be treated as small collectible art pieces.

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